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While it’s understandable that schedule changes may inhibit you from making your appointment, San Diego Skincare Clinic kindly requests that you provide a minimum of 24 hours notice for rescheduling & cancellations.
Please understand that by canceling or rescheduling with less than 24 hours notice, you are taking a spot away from another client. Due to that, cancelling with less than 24 hours notice will result in a fee of 50% of the service cost and clients who do not show up to the appointment and have not attempted to make contact will be charged 100% of the service cost.
If a client constantly reschedules appointments, or keeps missing appointments, a non-refundable deposit of 50% of the service cost (which is applied directly to the cost of the service) will be required for future bookings.
Grace periods vary depending on appointment length. For 30 minute appointments there is a 5 minute grace period. For 60 minute appointments there is a 10 minute grace period. And for 90 minute appointments there is a 15 minute grace period. Arriving after the grace period will be considered a no-show and the client will be charged 100% of the service cost.
Please note: if this is your first time there will be "New Client" paperwork to fill out. This will take approximately 5 - 7 minutes to complete, so please plan to arrive 10 - 15 minutes early to your first appointment to have time to complete this and get cozy.
Not completely loving the new product you bought? No worries! Purchased products can be returned up to 7 days from the date of purchase for a full refund.