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While it’s understandable that schedule changes may inhibit you from making your appointment, San Diego Skincare Clinic kindly requests that you provide a minimum of 24 hours notice for rescheduling and cancellations.
In order to ensure our esthetician‘s time is respected, cancelling with less than 24 hours notice will result in a fee of 50% of the service cost. Clients who do not show up to the appointment and have not attempted to make contact prior to the appointment will be charged 100% of the service cost.
Clients that consistently reschedule appointments will be required to pay a non-refundable deposit of 50% of the service cost. The entirety of this deposit will be credited to the service cost at checkout.
Grace periods vary depending on appointment length. Below you will find the duration of the grace period that correlates to each appointment:
30 minute appointments = 5 minute grace period
60 minute appointments = 10 minute grace period
90 minute appointments there is a 15 minute grace period
Arriving after the grace period will be considered a no-show and the client will be charged 100% of the service cost.
Please note: if this is your first time there will be New Client paperwork to fill out. This will take approximately 5-10 minutes to complete. Please plan to arrive 10 - 15 minutes early to your first appointment to ensure an adequate amount of time is available to complete this and get cozy.
Not completely loving the new product you bought? No worries! Purchased products can be returned up to 7 days from the date of purchase for a full refund.
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